13 Dec

Ticketing – We are Switzerland!

While that may be a bit of an exaggeration, it is how we approach the ticketing vendor options both within DWG and to our clients/potential clients.? Sprechen sie Deutsch?

Very often, clients are in the midst of making a decision regarding a ticketing/development/CRM vendor.? We are happy to consult and provide our expertise to help them make the correct choice.? But, there is no one size fits all answer.

First, we ask these questions:

  1. What do you / don’t you like about your existing vendor?
  2. Who are your internal constituents?? (marketing, box office, development, finance)
  3. What must it have?
  4. How do you price?
  5. Cost considerations?
  6. Do you have any specialty events/uses that are important?? (i.e. very complex CYO, donation add-on, products, integration with another system).

After that conversation and a some discussion, we can give you some vendorss to consider.

In most cases, this is a discussion about features and functions.? However, there are ticketing vendors that we know provide great customer service and are open to working with us to meet customer needs….we will certainly pass along those impressions.? And, if we have a vendor that hasn’t played well with others, they probably won’t make it on our option list.

—–LaMae

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